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Empathy: The Engaging Customer Experience Workshop

September 14 @ 9:30 am - 12:30 pm

‘The true gateway to the heart is your empathetic art’

‘A deep-dive into the world of the 21st century customer experience and why empathy is the missing link.’

The session will enable you to readily identify your current ’empathetic index’ and why this dramatically influences all your business relationships.

Course Content

– The current context of customer service post-pandemic

– Why the ‘sensory acuity’ of a customer will always outweigh the transaction

– Developing your own ‘memory magic’ to build trust and understanding

– The 4 stages of empathetic questioning

– A master class of communication: how modal language will be your modus operandi

– The 3 secret ingredients to emotional intelligence

– Building a ‘customer charter’ that you have never seen before!

About the course deliverer

Delivered by Matthew Storey of The Human Storey

The customer service ‘transformation motivator’, Matthew passionately cares for the growth of others and has a unique memory for people and their needs. His focus has always been on facilitating the provision of an outstanding customer experience and this led to his career into the field of training, coaching and mentoring across the globe. His talent in understanding the customer journey has seen him become a published author and his book ‘The Three ‘Rs’ of Customer Service’ continues to receive multiple outstanding reviews. He is a Master Practitioner in Neuro-Linguistic Programming and has developed award-winning customer service programmes. Worked in 7 countries.

When Matthew began his own company, his vision to empower others through learning began to reach a much wider audience. Since then, his work as a business trainer and qualified life coach has seen him train and develop thousands of people across the UK and abroad – across multiple industries.

Your Event Eligibility:

Our GAIN workshops are entirely FREE to attend for eligible SMEs in the Greater Lincolnshire area only.

If you haven’t already completed an Expression of Interest Form (EOI) you will be contacted by your local business advisor to complete your registration to the GAIN programme either over the phone or in a 1:1 meeting with you at your convenience. A member of our team will then be able to confirm your event booking.

Should you have any questions then please contact E-Factor on 01472 252780 or at BusinessSupport@e-factor.co.uk


E-Factor Business
The Enterprise Village Prince Albert Gardens, Grimsby, DN31 3AT
Grimsby, DN31 3AT GB
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